When I enrolled in Global Communication and Culture as a part of my Master’s degree, I was not sure what I would learn and my expectations were at the minimum. Upon learning that we would be working on a participatory project as a part of the assessment, it piqued my interest. Working with an actual client and preparing a real campaign is an entire source of knowledge which is a lot better than mock clients. I knew that I was headed towards a few weeks filled with challenges at the end of which I would be a better person.
Role in the team project
While working on the Group project with our client T4, I decided to manage the role of a Social Media Producer. My major task was to identify the various social media platforms that would form an integral part of our campaign strategy. It was imperative that we identify the various elements of social media that were distinct from the traditional media. I found the role to be very informative and let me gain a firsthand experience of using the different platforms and comparing them with each other.
As a social media producer, choosing the platform which would reflect the client’s objectives and could be tailored to suit the requirements and deliver the desired message to the desired audience. This role was conducive in helping me broaden my research skills and contributed immensely to my understanding of the needs of the media and the client. Learning the workings of different platforms such as Facebook, Vimeo, Twitter etc., helped me understand how an organisation could benefit from them. The role was beneficial to my personal and professional growth as I believe it made me more confident, competent and succinct with respect to using the platforms and ensuring the message I use for seeding is accurate, factual and doesn’t malign either the audience or the client.
Three Critical Incidents/insights that I personally encountered during the project
One of the key insights during my role as the social media producer was the sensitivity with which each of the media platforms had to be handled. It was important to send the callouts to our audience whilst protecting our client. Though sometimes it is easier to be upfront about the client and the cause to gain information and insight, the challenges are higher when the platforms are based on the internet. The messages we send to our audience could have been misinterpreted further damaging the cause of the client. This insight helped to create an alternate name – theT4Story which protected the client and helped us take the responsibility in the event the audience either interpreting our messages the wrong way or being hurt certain parts of the message.
When the group decided to send out two types of emails one purely professional the other emotional to determine which approach would be beneficial, we were unsure of which type would garner more responses. Receiving a 15% response rate for the emotional email gave us an insight into one of the best method to invoke curiosity amongst the niche target audiences. It was helpful in building a network of people for T4 who could connect with the values and character that the client stood for.
One major incident which was a big challenge for the project was choosing the most appropriate platform. Our niche target audience were diverse with travel agents, backpackers and students. It was very important to choose the social platform which would help all three audiences to come together. The decision was made based on the top social media platforms popular amongst the audience. As most of the students used Facebook, it was one of the first options we settled upon. It was followed by Twitter which is used by numerous backpackers as a way of posting updates about their expeditions. We used Pinterest as it is gaining popularity as a picture sharing platform. Apart from these we also used email and recommended a blog. As these platforms are largely used by the travel agents, the backpackers and the students, we will definitely be able to reach them.
Perspective
When I learnt that I would be working with T4 as a part of my participatory project; inwardly I was glad because the project was complex and had various emotional elements attached to it. I perceived the project through a human, compassionate perspective, as we were hoping to bring a small but significant difference in the lives of people living in Battambang, Cambodia.
I felt it was essential to handle the project with a lot of care because the issue of exploitation is as complicated as it can be. One can never understand the hardships people undergo nor can one imagine the strength it takes to reform lives and return to society with dignity. While sending out the callout to the focus group, we gave a hint of what T4 did without disclosing the fact that the young men who were going to provided jobs were victims of exploitation. This approach was to garner a curiosity about T4 and create a desire to visit Battambang instead of the visit having a trace of sympathy.
Throughout the project, my perspective was to ensure people were aware and curious of how the tuk tuks were transforming lives by providing young men a source of livelihood. I believe that these young men in Cambodia need support instead of sympathy. People who will visit the town through our small effort as a group use the services of these tuk tuks with a sense of admiration for their strength, hard work and willingness to improve their lives. On a final note, I am certain that T4 in the end, will be an awe inspiring story of truly transforming lives of not only the young men in Cambodia but the people visiting them as everyone will walk away with an one of a kind experience, I certainly did.